|
In the spring of 2001, Technology Research Institute
(TRI)
launched a research investigation of the
market
for telecom OSS and E-business integration
solutions.
The research was originally commissioned by ten
(10)
companies in the OSS software, service
bureau,
system integration, and venture capital
businesses.
To get first-hand insights, TRI surveyed and then
conducted
structured interviews (either in person or
by
telephone) with executives and decision makers
at
carrier and vendor organizations.
Each interview took between 20 and 30 minutes,
with
some particularly insightful discussions lasting
more than 45 minutes.
| Organization
Type
|
Number
of
Survey Participants
|
| Billing
& OSS Software
|
10 |
| Telecom Carrier |
11 |
| EAI/E-Business Software |
8 |
| Systems Integrator |
12 |
| Provisioning Software |
28 |
| Service Bureau/ASP |
2 |
| CRM/Sales Automation |
3 |
| Other |
2 |
In
addition to its surveys and interviews with vendor
and
carriers executives, TRI conducted “deep” two-hour
conversations
with fifteen experts.
Because these discussions were longer and more
freewheeling
than the structured interview above,
TRI
could gain a better understanding of tough
technical
issues.
Many of these experts were also interviewed as part
of
TRI’s multimedia training series, Telecom OSS
Road
Warrior.
| Industry
Expert |
Organization |
| Barbara
Bonner, Billing Manager |
AT&T & Concert |
| Chris
King, Comm. Marketing |
BEA Systems |
| John
Foreman, V.P. of Marketing |
CGI |
| Brian
Buggy, Chief of Technology |
Cramer Systems |
| Marc
Abbott, V.P. of Marketing |
Evolving Systems |
| Pete Janca, ICMS Marketing |
IBM |
| Pam Whitmore, V.P. of Marketing |
Knowledge Junction |
| Barbara Lancaster, President |
LTC International |
| Eric Nelson, CIO |
Netifice Communications |
| Don Prokopetz, VP Software Solutions |
SaskTel International |
| Dan Ford, Communications Marketing |
Siebel Systems |
| Pete Taglia, Telecom E-Business |
Sybase |
| Ed Shanahan, Principal |
TMNG |
| Geof Knoerzer, VP, Information
Tech. |
Verizon Wireless |
Technology Research Institute
4-25 Rocky Mountain North
Sudbury, MA 01776 USA
Tel: 978-443-4671
telecom@technology-research.com
|
