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Report Contributors

TRI conducted in-depth interviews with dozens of fraud management experts for this report.  Here are bios of some of the key people who contributed their perspective to the report:

Bojan Andelkovic, iconectiv Arnd Baranowski, Oculeus
John Brooks, Subex Ashwin Chalapathy, Subex
Jan Dingenouts, Consultant Mark Johnson, TRMG
Michalis Mavis, Independent Consultant Xavier Lesage, Araxxe
Philippe Orsini, Araxxe Eric Priezkalns, Commsrisk
Luke Taylor, Neural Technologies Lex Wilkinson, LATRO Services
Colin Yates, Yates Consulting Mark Yelland, RAAIIM
Bernardo Galvão Lucas, WeDo Technologies  

Bernardo Galvao Lucas

Bernardo Galvão Lucas
Chief Marketing & Strategy Officer, WeDo Technologies

Bernardo is Chief Marketing & Strategy Officer at WeDo Technologies, where he is responsible for overseeing WeDo’s corporate marketing strategy.  He is also an Operating Partner at Sonae Investment Management (Sonae IM).

Before working with WeDo and Sonae IM, Bernardo worked as a consultant at The Boston Consulting Group (BCG), where he led strategy and turnaround projects in TMT, Retail and Financial Services across several geographies.  Bernardo holds an MBA with distinction from INSEAD and a Master's degree in Economics from Nova SBE.  Contact Bernardo via email.

Xavier Lesage

Xavier Lesage, President, Araxxe

Xavier Lesage is president of Araxxe, a managed services firm that uses robotic test call systems to detect revenue assurance and fraud issues.

Prior to joining Araxxe in 2005, Xavier managed major revenue assurance and billing programs at Accenture for telecom clients such as Orange, Vodafone, Telecom Italia, AT&T and Liberty Global.  Contact Xavier via email.

Jan Dingeouts

Jan Dingenouts, Independent Consultant

Jan Dingenouts is an independent consultant with an in-depth anti-fraud expertise.  He has 27 years of experience in Telecom Sales and Business Development.  His most recent 14 years were in International Voice and Carrier Relations.

Jan also has a successful track record coaching highly motivated teams to exceed their revenue, margin and cost targets.  His consulting and negotiating skills leverage the excellent contacts he has with International Carriers across the Voice & Mobile Data Business.  He also has experience working in multi-cultural organizations.

Jan operates out of his home in Monaco.  Contact Jan via email.

Arnd Baranowski

Arnd Baranowski, CEO, Oculeus

Arnd Baranowski founded Oculeus in 2004 and has been the sole managing director ever since.  With his background in aerospace technology, Arnd brings over 20 years of experience in software engineering and development of innovative solutions.

Under the premise that every problem has a solution, Arnd and his team continue to develop effective system solutions for managing telecommunications and quickly responding to the ever-changing needs of the global market.  Contact Steve via email.

Philippe Orsini

Philippe Orsini, VP Product Management, Araxxe

Philippe Orsini is Vice President Product Management of Araxxe, a global provider of managed services specialized in revenue assurance and interconnect fraud detection.

Philippe is in charge of Araxxe’s product portfolio covering Subscribers Billing Verification (for Mobile / Fixed / Pay TV Services, Outbound Roaming and Data Bundles), Wholesale Partners Billing Verification and Interconnect Fraud Detection (such as SIM Box, OTT Bypass and A2P SMS Termination Abuse).

Before joining Araxxe in 2007, Philippe worked for 10+ years as a consultant in the telecom industry for Accenture and IBM Global Services.  During this period, he managed billing and revenue assurance programs for some of the major telecom operators in Europe.  Contact Philippe via email.

John Brooks

John Brooks, VP Product Management, Subex

John Brooks is Vice President, Product Management, at Subex.  John is responsible for a leading product team that represents over 15 major product platforms and solution domains from fraud management and revenue assurance... to analytics and network lifecycle management.  Contact John via email Contact Shankar via email.

Bojan Andelkovic

Bojan Andelkovic, Senior Product Manager, iconectiv

Bojan Andelkovic is Senior Product Manager at iconectiv. With over 6 years of experience working in the Telco sector, he specializes in anti-fraud and revenue assurance solutions and has worked with a number of service providers, SMS aggregators and enterprise businesses worldwide.

Bojan is an active member of GSMA and MEF organizations and his goal is to further integrate iconectiv in the growing Anti-Fraud and Revenue Assurance market. He also seeks to help service providers regain control over their networks and increase monetization efforts, particularly through SMS traffic and preventing SIM Box fraud. Contact Bojan via email.

Michalis Mavis

Michalis Mavis, Independent Consultant

Michalis Mavis was the founder and first Chairman of the Hellenic Fraud Forum (HFF) that was established in the year 2000 (4 years before the Olympic Games in Greece) by the Hellenic Telecom Operators to fight telecom fraud.

Michalis studied Physics and got two Masters degrees in Telecommunications and Computer automation from the University of Athens.

He was head of the telecom fraud division of OTE (Hellenic Telco). He worked as a crypto engineer for NATO Communications and Information Systems Agency (in Brussels) and as Project Supervisor at EURESCOM (European Institute for Research and Strategic Studies in Telecom) in Heidelberg-Germany.

He also became chairman of the ETNO (European Telecom Operators) WG on Information Security. He cooperates with EUROJUST (in the Haag-NL) and the Hellenic Police on electronic crime prevention. He also provides training and consultancy on fraud and security topics for telecom companies in Europe, Africa and Asia. Contact Michalis through LinkedIn or via email.

Mark Johnson

Mark Johnson, Consultant, TRMG

Mark Johnson is a former drug enforcement operative and a corporate fraud manager for several major international communications firms, including Ericsson and Cable & Wireless.  He is the author of two books on communications and cyber security, and another two on Second World War history.

Mark now provides training and consultancy for UK Police forces, the UK Home Office, the financial services sector and a number of global compliance and risk training organisations.  Contact Mark via email or The Risk Management Group (TRMG).

Lex Wilkinson

Lex Wilkinson, CEO, LATRO Services

William “Lex” Wilkinson is the CEO of LATRO Services, Inc., a private company based in Easton, PA.  He was a pioneer in fighting fraud during the cellular market explosion of the early 1990’s and was an original member/founder of the CTIA Fraud Task Force in 1991.  As a security consultant to industry associations and wireless operators worldwide, Lex has seen first-hand the many ways fraud can affect organizations and cost millions in lost revenue.

Later as an executive with Rural Cellular Corporation, he participated in the sale and integration of RCC to Verizon Wireless where he remained until 2010.  Based on his years of experience and as a Tier 1 telecom executive, he created LATRO Services to develop and implement advanced fraud analysis tools and managed services for wireless operators worldwide.

Mr. Wilkinson is a retired Police Detective and a graduate of DeSales University in Center Valley, Pennsylvania.  Today, LATRO Services operates in over twenty-five markets on four continents.  Contact Lex via email

Luke Taylor

Luke Taylor, CCO/Deputy CEO, Neural Technologies

Luke is Chief Commercial Officer and Deputy Chief Executive Officer and a board member of the Neural Technologies Group.  Luke has overseen with his CEO the restructuring of the business to align to the challenges and evolution of the marketplace and Neural Technologies long-term strategic objectives.  Luke has been with Neural Technologies since 1997, acquiring comprehensive and varied commercial experience that has allowed him to expand the global awareness of Neural Technologies through successful marketing strategies, as well as introducing and expanding sales opportunities through leading global alliances and direct sales infrastructure.  The increase in growth and revenue has already been witnessed since his appointment as CCO in 2014 as Neural Technologies continues on its global expansion into a multi-million dollar turnover company.

Achievements have included gaining government funding for innovational product development, the sale of the largest combined fraud and credit risk deployment in Europe, framework agreements with leading telecommunication service providers in the Middle East and Asia, the launch of Minotaur software as a service, sales expansion into Middle East and Latin America, the development of a truly holistic risk solution including fraud, credit risk and revenue assurance in the one common interface that allows Neural Technologies to maintain their technological lead in the big data space.

Luke is very much hands-on working closely with the global senior management team in North America and Asia Pacific and involving himself in all aspects of commercial strategy to ensure the company is constantly striving forward and reflecting the changing marketplace, whilst maximizing on profitability. Contact Luke via email.

Eric Priezkalns

Eric Priezkalns, Editor, Commsrisk

Eric Priezkalns is the editor of Commsrisk and a recognized expert on communications risk and assurance.  After a successful full-time career, he now splits his time between occasional consulting projects and his many other passions.  Priezkalns was Director of Risk Management for Qatar Telecom and has worked with Cable & Wireless Group, T-Mobile UK, BSkyB, Worldcom UK and other telcos, as well as advising software developers and system integrators.

Eric was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press.  He was a founding member of Qatar's National Committee for Internet Safety and the first leader of the TM Forum's Enterprise Risk Management team.  Eric currently sits on the committee of the Revenue Assurance Group, and is an editorial advisor to Black Swan.  He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.

Mark Yelland

Mark Yelland, Independent Consultant, RAAIM

Mark Yelland has been working in the revenue assurance and fraud space for over 20 years.  For the last five, he has run a small consultancy firm, RAAIIM, targeting the smaller and newer operators, helping them get started or improve their revenue leakage and risk management.  Showing them what can be achieved with minimal spend — getting more out of their existing systems, or developing tools using open-source products.

Like all engineers, he enjoys solving problems of all types, trying to find elegant, cost effective and simple solutions to big problems.  His engineering training comes from the degree course at Cambridge University and his business skills come from the Open University MBA.  Contact Mark via email.

Ashwin Chalapathy

Ashwin Chalapathy, Global Head of Consulting, Subex

A 19-year IT industry veteran, Ashwin Chalapathy is Global Head of Consulting, Solutions and Managed Services at Subex.  His experience spans engineering, operations, business development and a strong people focus.  He is currently responsible for developing domain-led solutions, services and technology offerings.  When he joined Subex in 2007, he set up the fulfillment and assurance business unit and in 2010 took the reins of Subex’s Managed Services Portfolio.

Ashwin is the former Group Head for engineering across several product lines at Siemens Public Communication Networks Ltd.  He holds a Master’s degree in Computer Science from the University of Mysore.  Contact Ashwin by email.

Colin Yates

Colin Yates, Yates Fraud Consulting

Colin Yates has been working in the Telecom Fraud, Security and Investigation areas for 24 years and for 6 years held the position of Vodafone’s Group Head of Fraud Management and Investigations, based at the Newbury, UK Vodafone Headquarters, with responsibilities across the Vodafone footprint.

Prior the joining Vodafone, Colin spent 11 years in a similar role with Telecom New Zealand, which he joined after a 19 year career in the New Zealand Police.

Colin left Vodafone in July 2012 to start his own fraud consultancy, Yates Fraud Consulting.  In this capacity he has been appointed as Fraud Consultant to Xintec and is also Fraud Advisor to the Pacific Islands Telecommunications Association (PITA).  Contact Colin via email.